Service Policy

LIGHTING FIBER abides by the concept of “service means perfect satisfaction” and the objective of “customer satisfaction comes first” to keep improving our service quality. We aim at offering satisfactory, professional service to all the customers paying their visit to LIGHTING FIBER.

Service objective: Customer satisfaction comes first.
 

Service guarantee: strictly abide by LIGHTING FIBER’s regulations on after-sales service;
 

Convenient service: direct online and offline service and separate door-to-door service.
 

Consultation service: answer customer questions concerning products and service,accept all the product repairs and  solve customers’ service compliant.
 

Handling of customer problem: solve the problem or work out a definite solution within two working days;
 

Service quality guarantee: pay online and offline return visit to all the sold and repaired products.
 

Complaints
 

Your supervision and suggestion to our service are welcome. If any inconvenience has been caused to you due to our work negligence or mistake or if you have better suggestions to our service.

You may:

1. Call us:  00852-5163 5961 (Business Hours: Monday – Friday, 9 a.m. to 5 p.m., China Standard Time);

2. Email us info@deufo.com
 
Thank you for your valuable opinions and suggestions. Your suggestions are also valuable treasure for us. We shall handle all your suggestions seriously and timely, and promise that we shall respond to you within two working days in receipt of your correspondence. Thank you for your suggestions and support to LIGHTING FIBER!